GDPR Compliance

General

I just placed an order and it needs to be corrected. How do I do that?

Once your order has been processed, please contact us at contact@kasandrinos.mom or call 725-265-4332 before it ships, and we will assist you with any changes if possible.

I am trying to use a coupon code but it is not working

Please note that only one coupon code or promotion may be used per transaction. If you experience any issues, feel free to contact us at contact@kasandrinos.mom or call 725-265-4332, and we’ll be happy to assist you.

Can I speak to a human?

Of course! Please feel free to call us at 725-265-4332 if you have any questions or need assistance.

Do I need to give my phone number?

We recommend providing your phone number when creating your account and setting up your subscription. This allows us to contact you if there is ever an issue with your order that needs immediate attention. Please rest assured that we will only call you if there is a problem with your order. Otherwise, we will not contact you by phone.

Does Kasandrinos offer gift messaging on orders?

Yes. You can add a personalized gift message to any order. During checkout on kasandrinos.mom. Your message will be included on the packing slip. We do offer custom gift messaging for group gift orders on our corporate gifting landing page. 

Shipping & Returns

I haven’t received my order yet, what can I do?

If you have not received your order within a reasonable timeframe, please contact us at contact@kasandrinos.mom or call 725-265-4332, and we will be happy to look into the status for you.

I just placed an order but I need to change the shipping address?

Please contact us at contact@kasandrinos.mom or call 725-265-4432 immediately. If your order has not shipped out, we will be able to update the address for you.

My order arrived damaged, what do I do?

If your order arrives damaged during transit, please contact us at contact@kasandrinos.mom and include photos of the damaged items. We will be happy to assist you and arrange for a replacement

What is Checkout+ (previously shipping protection)?

If you purchase shipping protection and your tracking information shows that your package was delivered, but you did not receive it, we will take care of the situation for you. We will send out a replacement order and handle the claim directly with the shipping carrier.

If you choose not to purchase shipping protection, you would be responsible for contacting the carrier and filing a claim for the missing package.

Subscriptions

My subscription order has been processed and I am not ready for it. Can it be canceled?

If your order has not shipped out yet, your order will be able to be canceled. Please contact us at contact@kasandrinos.mom or call us at 725-265-4332 and we will be happy to assist.

I am having a hard time making changes to my subscription.

Please contact us at contact@kasandrinos.mom or call 725-265-4332 and we will be happy to assist you in making any changes you would like.

Olive Oil

How do I know I am getting the freshest EVOO available?

We receive a fresh production from Greece every quarter to ensure the highest quality and freshness for our customers. 

Does Kasandrinos do any testing on their oil?

We test every harvest, and all results—including certifications—are available under the Transparency tab on our website.

What is the current Polyphenol count?

Our current polyphenol count can be found on our Certificate of Chemical Analysis that can be located under our Transparency tab on our website.

What’s the best way to store EVOO?

Keep your EVOO in a cool, dark place away from heat and light, such as a pantry or cupboard. Avoid storing it near ovens or in direct sunlight. Once opened, use within 3–5 months for the best flavor.

Once a bottle of oil is opened, how long is it good for?

Kasandrinos Extra Virgin Olive Oil is best enjoyed within 3-5 months of opening for maximum freshness. As the bottle is opened and exposed to oxygen, the polyphenols and aromatic compounds naturally begin to degrade. To help preserve the oil's quality, always seal the bottle tightly after each use and store it in a cool, dark place.

After 3 months, the olive oil is still perfectly safe to consume, but you may notice a gradual decline in its bold flavor, aroma, and antioxidant content.

My 3 liter can arrived dented.

If your can arrives with dented, no need to worry—it’s only cosmetic and does not affect the quality of the oil inside.

All of our cans leave our fulfillment center in perfect condition, but minor dents can occasionally happen during transit. If your can is severely dented or leaking, please send photos to contact@kasandrinos.mom and our customer service team will contact you.

What happens if my oil arrives frozen

Extra virgin olive oil naturally thickens or solidifies when exposed to cold temperatures during shipping. This is completely normal and does not affect its quality, flavor, or health benefits. 

Simply let it thaw naturally at room temperature, and it will return to its liquid state, ready to enjoy!

Vinegar

Does your vinegar need to be refrigerated? 

No, you do not need to refrigerate our vinegar.  And is not recommended. Keeping it at room temperature will preserve its flavor.